Shipping policy
SHIPPING & DELIVERY POLICY
At Himalayan Supreme, we take pride in delivering 100% authentic, lab-tested Himalayan Shilajit straight to your doorstep safely and swiftly.
1. ORDER PROCESSING
β’ All orders are processed within 24 to 48 hours (excluding Sundays and national holidays) after payment confirmation or Cash on Delivery (COD) verification.
β’ Once your order is dispatched, you will receive an SMS and/or WhatsApp notification containing your courier tracking number.
2. DELIVERY TIMELINES
β’ Standard Delivery: 2 to 5 business days across Pakistan.
β’ Major Cities (Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Faisalabad): Typically delivered within 2 to 3 business days.
β’ Remote & Outlying Areas: Delivery may take 4 to 6 business days depending on courier accessibility.
3. POTENTIAL DELAYS (COURIER & EXTERNAL ISSUES)
While we partner with top-tier courier services (including TCS, Trax, Leopard, and Call Courier) to ensure timely delivery within 2β5 business days, occasional delays may occur due to factors beyond our direct control:
β’ Courier operational bottlenecks, hub sorting backlogs, or festive peak seasons.
β’ Extreme weather conditions, heavy snowfall, or land-sliding affecting highway transit routes from Northern areas.
β’ Road closures, public holidays, strikes, or civil disruptions.
β’ Incorrect address, incomplete contact numbers, or consignee unavailability during delivery attempts.
If your package has not arrived within 5 business days, please reach out to our dedicated support team via WhatsApp or email, and we will urgently escalate and track it with the courier on your behalf.
4. SHIPPING CHARGES
β’ Free Delivery: On all orders valued at Rs. 5,000 or above.
β’ Standard Delivery: A flat rate of Rs. 200β250 applies to orders below Rs. 5,000 across Pakistan.
5. ORDER TRACKING
You will receive an automated tracking link as soon as your shipment is booked. You can use your tracking ID on the respective courierβs tracking portal to view real-time location updates.
6. DAMAGED OR TAMPERED PACKAGES
All Himalayan Supreme shilajit products are packed in secure, heavy-duty glass jars and tamper-evident packaging.Β
β’ If you receive a parcel that appears visibly damaged, leaking, or tampered with, please take photos or a short video before opening.
β’ Contact us within 48 hours of delivery at himalayansupreme@gmail.com or via WhatsApp at +923715606778, and our team will arrange a prompt replacement.
7. CONTACT US
For any questions regarding shipping or order status:
β’ WhatsApp / Phone: +923715606778
β’ Email: himalayansupreme@gmail.com
β’ Hours: Monday to Saturday, 9:00 AM β 7:00 PM PKT